Privacy Policy


We take your privacy very seriously, and take many steps to protect any personal information we may hold as a result of our interaction with you. Below is our privacy policy which sets out our data protection commitments, and the terms under which we may use and store any data relating to you and any transaction with us.

This Privacy Policy together with the Terms and Conditions and Acceptable Use Policy govern the relationship between Spinnup Services B.V. whose registered address is Gerrit van der Veenlaan 4, 3743 DN, Baarn, Netherlands (“Spinnup”, “us”, “we” and “our”) and you (“you”, “your” and “Artist”) in respect of your general use of the website (“Website”) and your use of any content and/or purchase of any services featured on the Website (“Services”). The Website is operated by Spinnup.

Spinnup, and our associated companies and labels (including the Universal Music group of companies and associated labels), respect the security and privacy concerns of users of this and all the websites we operate and/or control. Personal information collected through the Website will be controlled by Spinnup which is the data controller for the purposes of the data protection legislation (“the Legislation”).

As Spinnup is part of a worldwide group of companies, it may be necessary from time to time for information to be transferred from the point of collection to a server located in another jurisdiction. Information will only be so transferred in circumstances where it is necessary to achieve the purposes set out in this Privacy Policy or the purposes made known to users at the time information is collected.



By visiting and using the Website you affirmatively consent to our collection and use of your data so please read this Privacy Policy carefully and get in touch with us at if you have any questions. Spinnup is a new service so as we learn new things and make our service even better, we may need to amend or update this Privacy Policy from time to time. Changes to this Privacy Policy are effective at the time they are posted and, where appropriate, the changes will be notified to you via email.

As a general rule, no personal information (i.e. name, address, telephone number, e-mail address) is automatically collected from users of the Website who are not registering with the service. However, when you register, personal information will be supplied by you and there may be other circumstances where you voluntarily supply personal information. In the event you do provide us with personal information this information will be kept secure and confidential. This information will be used for the purposes specified in this Privacy Policy and/or for any other purposes made known to the users at the time the information is collected. We follow strict security procedures for the storage and disclosure of information you have given us in order to prevent unauthorised access.

In order for you to use Spinnup’s service, we need some of your personal data so that we can identify you amongst all of our other artists and users when we:

pay you;

report sales and usage to you;

send out your music to our distribution partners;

monitor your account;

provide you with help and support;

collect your subscription fees;

let you know about new services that we have; and

help you to sell your music.

If any provision of this Privacy Policy is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforced. Spinnup’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. This Privacy Policy is governed in all respects by the laws of England and Wales. You and we both agree that the Courts of England and Wales will have non-exclusive jurisdiction.

Signing up, Account Set Up And Providing You With Spinnup’s Services

In order to provide you with our products and services, Spinnup will require some basic personal information from you. This information may include: the name of the person holding the Spinnup account, your postal address, your phone number, your email address, your credit or debit card information so that we can collect any fees that may be due from you to us, your bank or paypal account details so that we ensure that money can be credited to you from the sale of your music and some personal information so that we can ensure a secure way of retrieving your password or username for you if you forget them.

We may also need to collect some of your non-personal information including the track/ album details, artist information and the name(s) of the person or entity that owns and controls the rights to the tracks, albums and/or artwork that you upload to your Spinnup account. Such information may, without limitation, be used to monitor how certain albums and/or tracks are selling for ranking charts. Please note that by using the Spinnup service, you agree that Spinnup shall have the right to provide information about the sales of your recordings to third parties and to compile such information in charts and for other analytical purposes. From time to time Spinnup might also present you with a voluntary survey or questionnaire about our current or possible future services or products that asks for non-personal information from you.

We may use your information to prevent or detect fraud or abuses of the Website and enable third parties to carry out technical, logistical or other functions on our behalf.

SMS Messages

You do not have to provide your mobile phone number when you sign up to the service. If you do provide your mobile phone number to us you are agreeing that we may use this number to contact you by sending messages to your mobile phone. If you do not wish to receive any messages from us you should reply STOP to the SMS message that you receive from us.

Sharing of Information

By signing up you are agreeing to the use of your personal information (as provided by you) as set out in this Privacy Policy. You agree that we may pass your information to other companies and labels within the Universal Music group and that other Universal Music group companies and labels shall be entitled to use your information in the same way as you have consented to us using it (including contacting you about the products and services of other companies where you have consented to us contacting you about other products and services).

Other than as set out in this Privacy Policy, it is our policy to not pass your information to any third parties save where it is required to complete any transaction, where we are required to do so by law or where you have positively indicated that you consent to us doing so (including in your data preference settings). We may however market third party products or services that are expressly connected with the services provided to you. We may also, occasionally, include advertising for third party products or services on the Website, or in newsletters or other emails you receive from us.

We also share your personal information with our scouts and our distribution partner in order for you to have the opportunity to get help with marketing, distributing and promoting your music. Our scouts will also receive a report on the number of sales your music generates and other information that we provide them from time to time in order for us and the scouts to be able to offer you the best service possible.

We will from time to time engage certain other companies and individuals to perform certain functions on our behalf such as payment processing, delivery of products to distribution partners and the provision of usage and sales reporting and providing customer services. These companies will have access only to your personal information needed to perform their functions and may not use it for other purposes. Further, they are required to process your personal information in accordance with this privacy notice, in accordance with our instruction and as otherwise provided for in the Legislation.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Spinnup or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Spinnup, our artists, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Our Use Of Information

The information collected is used to provide users of the Spinnup service with the products or services they have requested, to customise the user’s online experience and to improve the content of the Website and the products and services which are available through Spinnup’s offering. Other uses of this information include the internal review of the webpages visited, tracking the progress and number of entries in promotions and contests, monitoring the interaction between users and Spinnup’s scouts, tracking the number of users of the site and where appropriate, services purchased through the site. Note that in order to keep our registered users informed about the operation of our services, we may send emails and announcements that are needed for the proper functioning and administration of our sites and service.

If at any time you wish to stop receiving marketing information from us just reply to the e-mail address at the bottom of each e-mail you receive or email the address at the start of this Privacy Policy.

Messaging And Communicating Within Our Service

Our service provides the unique opportunity and platform for artists to meet talent scouts and we are always looking for ways to help you and your creative endeavours. In the event that we build functionality and community focused services to facilitate such opportunities such as blogs, news boards, instant messaging and other similar services, you should be aware that any information you share is visible to other users. Please note that information that you share on one of these forms of communication can be viewed, obtained or used by others to contact you. By accessing these features and disclosing personal information, you affirmatively consent to the distribution of your personal information. Spinnup is not responsible for the personally identifiable information you choose to submit in these forums and you are solely responsible for any content that you post there, including, but not limited to, any personal information that you choose to reveal. In using any of these services, you agree that you will not use them for any purpose that is unlawful or in violation of Spinnup’s Terms and Conditions. Please note that Spinnup may, in its sole discretion, monitor postings in these forums to assure that users are complying with the Spinnup’s Terms and Conditions.

Transactional Information

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us as part of the sales transaction.

When we confirm your order we will show only the last four numbers of the credit or debit card used to pay for the purchase. We transmit the full card details as required by the appropriate credit/debit card company when processing the order and payment and will check the payment details provided are valid. You consent to such checks being made. In performing these security checks personal information provided by you may be disclosed to a registered Credit Reference Agency. They may keep a record of that information. These checks are performed only to confirm your identity and that the payment details provided are valid. We do perform or ask the Credit Reference Agency to perform a credit check.

If you use a shared computer to access the Website and to register you should always make sure you sign out of your account once you have finished and you must keep your account information private and confidential.


The Website uses cookies to distinguish you from other users. A cookie is a small text file that can be stored on your computer’s hard drive. It may be stored and updated at various times as you access the Website. Each time you visit the website, the server may deliver certain customised information to your computer based on the data stored in your cookie. This allows Spinnup to tailor the service to your preferences and to enhance your experience at the Website. You are not obliged to accept a cookie and you may modify your browser so that it will not accept cookies. If you wish to purchase any items on the Website you need to ensure that cookies are enabled. If, however, you do not want to accept cookies please use the help tools provided with your internet browser to find out how to achieve this.

We never use cookies to retrieve information from your computer which was not originally contained in the cookie. We use cookies and IP addresses for system administration and to monitor aggregate non-personalised information (such as anonymous statistics related to the take up or use of services, or to patterns of browsing). Certain non-personal information about users is recorded by the standard operation of Universal’s internet servers. Examples of this type of information include the type of browsers being used, its operating system and the domain names (not e-mail addresses, where possible) of users.

Third Party Cookies

When you visit the Website a snippet of code (often called a ‘pixel’, ‘beacon’ or ‘tag’) may set or retrieve an anonymous user ID stored in a cookie on your computer by a third party advertising network. By assigning a single anonymous user ID that can be accessed by any website, these companies enable advertisers to target appropriate adverts to you across a large network of websites and monitor which adverts you see.
This data is completely anonymous and associated only with your browser / device. Spinnup will not supply any personal information we may also have about you. In some cases these advertising networks may receive your IP address as part of the process of displaying adverts, but this is not data Spinnup will provide.

These third party cookies cannot be used to identify an individual user, but only for statistical purposes, for example, in providing you with advertisements that are more relevant to your interests. Additionally, the companies that generate these cookies have their own, very strict, privacy policies but we don’t have access to these cookies; other than allowing them to be served, we have no role to play in these cookies at all (although we may use statistical information arising from these third party cookies and provided to us by third parties, to improve the targeting of advertisements to users). If you wish to block third party cookies, you can do so in your browser’s security settings – indeed, the majority of browsers will block them by default.

Advertising on this Website

We may feature advertising in the Website. This may feature or relate to products or services offered by other companies within the Universal Music Group or by third party companies. The advertising may be static or may link to external website. Save as otherwise provided in this Privacy Policy and your preference Spinnup does not provide any personal information to these advertisers or third-party websites.

These advertisers, or internet advertising agencies working on their behalf and the website to which the advertising may link, may use technology to send (or “serve”) the advertisements that appear on the Website directly to your browser. They will automatically receive your IP address when this happens. They may also use other technologies within the advertising or the website to which it links (such cookies, JavaScript, web beacons) to assess the effectiveness of the advertising and to ‘personalise’ the products and services shown in the relevant advertising or on the relevant website to which the advertising may link.

Spinnup does not have access to or any control over these technologies and their use. Please refer to the privacy policies of these advertisers for information about how any information you provide through the advertising may be used.

Forwarding Web Pages

If we provide you with the opportunity to refer a friend to the service via email, we will need to collect your email address and the email address of those to whom you send the page. We will only use the email address to send the webpage, and the addresses will be deleted once the page has been sent. However if you have opted in to receive information and promotions from us as set out above using the same email address, we will retain your email address for this purpose unless and until you notify us that you wish to stop receiving information from us.

Website and Links to External Websites

We may incorporate links to websites not owned or controlled by Spinnup including through advertising featured on this website. Spinnup is not responsible for the content of any external websites and is not responsible for the data collection practices of any external website.


Whenever we obtain your personal information we take reasonable precautions to protect it from unauthorised access or disclosure, but we cannot guarantee the security of your personal information transmitted over the internet. We accept no liability for any disclosure of data due to errors in transmission, unauthorised third party access or other acts of third parties, or acts or missions beyond our reasonable control.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

Access to Information

The Legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Legislation and any access request may be subject to a fee of £10 to meet our costs in providing you with this information.

Questions and Contact

If you have any questions or concerns about the privacy of your personal information while using the Website, please feel free to contact us at


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